PRIVACY AND COOKIES NOTICE
This Privacy Notice sets out how VetVest uses and protects any information that you give us online or offline. We understand that your privacy is important to you and we are committed to ensuring that it is protected. Please feel free to contact us if you have any questions relating to our privacy practices - We will be pleased to assist you.
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Please note that by providing us with your data, you warrant to us that you are over 13 years of age.
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SECTION 1: Definitions and interpretation
In this Notice, the following terms shall have the following meanings:
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“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/ or when you use certain features of our site. Details of the cookies used by our site are set out in Section 9 below.
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"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
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SECTION 2: Our contact details
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These are the contact details for Laura Kaye, trading as VetVest, which is a business operating as a sole trader:
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Postal address:
Laura Kaye T/A VetVest, The King Centre, Main Road, Barleythorpe, Oakham, LE15 7WD
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General email address:
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Web address:
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Main contact for data protection purposes:
Laura Kaye - laura@vetvest.co.uk
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SECTION 3: What is personal data?
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Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
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In simpler terms, personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.
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The personal data that we collect at VetVest is set out in Section 5 below.
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SECTION 4: What are your rights under the law?
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Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
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a) The right to be informed about our collection and use of your personal data.
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b) The right to access the personal data we hold about you, (Section 10 will explain how you can do this).
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c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
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d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of your personal information in certain circumstances.
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e) The right to restrict (i.e. prevent) the processing of your personal data in certain circumstances.
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f) The right to object to us using your personal data for a particular purpose or purposes.
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g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
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h) The right to data portability. This means that you have the right to ask that we transfer the information that you have given us to another organisation, or to you, in certain circumstances.
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i) Rights relating to automated decision-making and profiling. At VetVest, we do not use your personal data in this way.
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For more information about our use of your personal data, or exercising your rights as outlined above, please contact us using the details provided in Section 2.
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It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold for you changes, please keep us informed as long as we have that data.
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Further information about your rights can be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
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If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would be grateful if you would contact us first in this instance, so that we can try to resolve the problem for you.
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SECTION 5: What information do we collect and how?
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Most of the personal data that we collect and hold is provided to us directly by you when you make an enquiry or purchase vests from us.
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This information enables us to provide assistance, and to deliver the vests that you have requested, e.g. name, email address, delivery address etc.
This data may also include other information that you have chosen to give us. We do not collect any “sensitive” personal data or data relating to criminal convictions and offences.
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In addition to this, when you access our website, certain information may be collected automatically, for example, your IP address and the type of browser you are using. For further information, please refer to the Privacy Policy for our website host, Wix.com: https://www.wix.com/about/privacy. Please also see Section 9 of this document for more information about our use of cookies.
Finally, we may gather information about you that is publicly available.
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SECTION 6: How do we use your personal data?
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Under data protection legislation, we must always have a lawful basis for using your personal data. The following list describes how we may use your personal data, and our lawful bases for doing so:
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To respond to your enquiries - Contract
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To deliver our product and services to you - Contract
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To enhance your customer experience - Legitimate interest
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To provide ongoing customer assistance/ service - Contract
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To communicate for invoicing - Contract
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To send relevant promotional information about products or offers that we think you may find interesting, (n.b. applies to previous veterinary customers only; you may opt-out of this at any time by contacting us using the details in Section 2) - Legitimate interest
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For internal research and development purposes, i.e. to help us to improve our offering - Legitimate interest
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For collection of feedback - Legitimate interest
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To address any action that might negatively affect our business, e.g. non payment - Legitimate interest
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We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.
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If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Section 2.
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If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis that allows us to do so.
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In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
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SECTION 7: Disclosures of your personal data
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We may have to share your personal data with the parties set out below:
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· Service providers that provide IT and system administration services
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· Professional advisers who provide legal, insurance and accounting services
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· Postal and courier services that facilitate and/ or provide our parcel delivery service
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· HMRC, regulators and other authorities in the UK and other relevant jurisdictions who require reporting of processing activities in certain circumstances
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We only work with third parties that are able to ensure an adequate level of protection of your personal data.
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If we sell, transfer or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Notice.
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In some limited circumstances, we may be legally required to share certain personal information, which might include yours, if we are involved in legal proceedings or are complying with legal obligations, a court order, or the instructions of a government authority.
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SECTION 8: How we store your personal data
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The security of your personal data is very important to us, and we do our best to keep your data safe. Measures include:
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· Limiting access to your personal data to VetVest personnel and third parties with a legitimate need to know such data
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· Implementation of security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed
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· Following procedures for dealing with any suspected personal data breaches, including notifying you and/ or suitable authorities when we are legally required to do so
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· Not keeping your personal data for any longer than is necessary in light of the reason(s) for which it was first collected:
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> Your data will normally be deleted after seven years of inactivity
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> In some circumstances, we may anonymise your information, (so that it can no longer be associated with you), for internal research purposes. In this case, we may use this information indefinitely without further notice to you
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Please note that whilst we take precautions to prevent security breaches, we cannot guarantee the security of information.
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SECTION 9: Use of cookies
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The VetVest website is hosted by Wix.com and uses cookies. By using our site, you may receive certain cookies on your computer or device. The purpose of these cookies is to facilitate and improve your experience of our site, and to ensure that it is secure and safe to use. For more details on the cookies placed on Wix sites, please refer to the list below.
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When you land on our site for the first-time, you will be shown a pop-up, notifying you of our use of cookies. By continuing to browse our website, or by clicking on "accept and close", you are are giving your consent to the placing of cookies, which will enable us to provide the best possible experience and service to you. You may, if you wish, block these cookies by changing your browser settings; however, some features of our site may not function fully or as intended as a consequence. For further guidance on how to do this, please consult the help menu in your internet browser or the documentation that came with your device.
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Certain features of our site are reliant on cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these cookies, but it is important that you are aware of them. You are still able to block these cookies by changing your internet browser’s settings, but please note that our site may not work properly if you do so.
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Wix sites' first-party cookies:
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Cookie name
Cookie Purpose
Strictly necessary? - Yes/ No
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ForceFlashSite
When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site
Yes, strictly necessary
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hs
Security
Yes, strictly necessary
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smSession
Identifies logged in site members
Yes, strictly necessary
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XSRF-TOKEN
Security
Yes, strictly necessary
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svSession
Identifies unique visitors and tracks a visitor’s sessions on a site
No, functional
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SSR-caching
Indicates how a site was rendered
No, functional
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smSession
Identifies logged in site members
No, functional
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Wix sites' third-party cookies:
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TS*
Security
No, functional
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TS01*******
Security
No, functional
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TSxxxxxxxx (where x is replaced with a random series of numbers and letters)
Security
No, functional
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TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)
Security
No, functional
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SECTION 10: How can I access my personal data?
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If you would like to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it, (where any such personal data is held). This is known as a “subject access request”.
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All subject access requests should be made in writing and sent to the email or postal addresses shown in Section 2. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’, (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding.
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We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within this time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
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SECTION 11: Changes to this Privacy Notice
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We reserve the right to modify this Privacy Notice at any time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. We encourage you to periodically review this page for the latest information on our privacy practices.
This Privacy Notice was last updated on 28th January 2020.
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